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Join Jamie, Ricky and Joe as they manage to talk about more than just the news from Apple’s WWDC keynote. Never fear, though; they discuss that topic at some length. After the news of the week, Jamie sits down with Mike Calvo to talk about the Philips HD8753/87 Intelia Automatic espresso machine. Topics covered in this podcast include:
A T Talk
My review is as much about an excellent product as it is about an outstanding company. Let’s face it. Either the product is decent but the customer service is terrible, or worse, the product sounds great, but the interface is not accessible.
As a coffee aficionado, I was excited about the glowing reviews of the
Philips HD8753/87 Intelia Automatic espresso machine. A quiet grinder,
a smaller form factor, a convenient milk frother and easy programming
are just the beginning of what amounts to an amazing appliance. At a
price north of $1,000, one should expect nothing less, right?
Well, for blind consumers that’s a highly subjective question.
Companies rarely consider the potential blind end user, but in the case of Philips the reception could not have gone better.
My experience actually began before the package even landed on my doorstep. I called customer service to try to make sense of the product. Being the skeptic that I am, I wanted to make sure I would be able to utilize the espresso machine as soon as it came out of the box.
Daniel S, the helpful customer support representative, did not shy away from the challenge of explaining the machine to me when he learned I had a visual impairment. Instead he went and got himself in front of a model similar to what I’d ordered and proceeded to explain the order and function of each button.
Yeah, you could attribute it to the courtesy of one representative,
but later, after the machine had arrived, I called again to inquire
about some functionality of a special drink button I could not figure out.
The next guy proved to be just as friendly and accommodating as the
first guy, effectively proving that at Philips there is a prominent
culture of customer-oriented service. Even better? The PDF manual I
downloaded from the website was readily accessible for my screen
reader. That’s not typical considering the image-only manuals and
tutorials blind customers are accustomed to. Okay but how’s the
coffee? In a word: “AMAZING!” The wide variety of options this machine
provides will yield years of yummy coffee goodness! After all the
help from Philips I was able to set up the machine and enjoy my very
first coffee with absolutely no sighted help. I never can get over the
pleasure of purchasing a product and completing it’s setup
independently. Now here’s all you ever wanted to know abut the
Philips HD8753/87 Intelia Automatic espresso machine: Product
Save your favorite coffee settings
You will always get a perfect cup of espresso brewed just for you,
according to your personal preference, thanks to the innovative memo
function to adjust the coffee length, strength and temperature. Enjoy
a superb coffee drink in your favorite cup with just the press of a
button. Play with the coffee’s richness with the HD8753/87’s
Different coffee blends require different levels of granularity for
the full flavor to unfold. The grind granularity of this espresso
machine can be adjusted in 5 settings, from the finest grind, for a
full bodied espresso, to the coarsest, for a lighter café crème.
Enjoy coffee without burned taste thanks to a 100% ceramic grinder
Saeco uses ceramic grinders because of their consistent grind without
overheating the coffee bean for an impeccable espresso. Ceramic also
ensures long-lasting performance and a really quiet operation when
grinding your favorite beans.
Easy cleaning thanks to the removable
brewing group The brewing group, a Saeco invention, is the heart of
ensuring automation. The brewing group is easily accessible from the
side. It can be removed effortlessly for cleaning by rinsing under the
tap ensuring maximum hygiene.
Coffee without the wait thanks to the
quick heat boiler The Saeco quick heat boiler technology ensures your
machine is always ready. Now you won’t have to wait between brewing
each espresso, but can prepare coffee after coffee. So, you can share
your new indulgence with friends.
Perfect froth thanks to the dual
chamber milk carafe Enjoy your milk specialties fully automated with
the patented milk carafe with dual chamber technology. Simply pour
milk into the carafe, plug it into the machine and select your coffee
drink. With the dual chamber technology you will always enjoy
professional coffee drinks with dense, long-lasting milk froth at the
ideal temperature from a constant splash-free flow of milk. Avoid
heat loss and fit every cup with the adjustable spout
spout on Philips’ espresso machines will fit every cup and thus
prevents the coffee splashing or cooling down while pouring in your
cup. This way your espresso is always served at the right temperature
while maintaining a clean machine.
Easy cleaning thanks to
dishwasher-safe parts For your convenience, you can put the Saeco’s
drip tray and milk frother or milk carafe in the dishwasher. This will
save time and ensure a hygienic cleaning. You will always have a
clean machine thanks to auto-clean and descaling
Saeco designed this espresso machine to automatically clean its
coffee circuit with water upon starting up or switching off of the
machine. This delivers a great, fresh taste with each cup of coffee.
Regular descaling prolongs your espresso machine’s life.
Espresso technology • Saeco adapting system • Aroma-system:
Easy to use
Cleaning and maintenance • Automatic coffee circuit rinse
• Descaling cycle
Usage • Adjustable coffee dispenser
• Cup holding surface
• Rapid steam
• Removable brewing group
• Normal / long espresso option
Energy saving Automatic stand-by
The bottom line? It’s been a gratifying experience. The best part of
waking up might be the shot of espresso to jumpstart the morning, but
my day is made all the more productive when I know that if my machine
has issues, I can call a company that just gets it. No separate but
equal accessibility telephone lines, just helpful people who can
easily bypass the visual impairment stigma and go on about the
business of helping me like any other customer. Thanks Philips! You
certainly have a happy customer here!