Comments on: Don’t Let An Invoice Be The Last Thing Your Customer Sees From You! /2015/03/15/dont-let-an-invoice-be-the-last-thing-your-customer-sees-from-you/ A podcast and interactive blog on the accessible digital lifestyle, produced by Serotek, the Accessibility Anywhere people Sat, 28 Mar 2015 20:40:39 +0000 hourly 1 https://wordpress.org/?v=5.5.3 By: Brad Dunse /2015/03/15/dont-let-an-invoice-be-the-last-thing-your-customer-sees-from-you/comment-page-1/#comment-715927 Mon, 16 Mar 2015 18:44:39 +0000 /?p=4807#comment-715927 What I’ve taken to doing now is, when I get an e-mail from someone–either solicited or not, or from something I’ve bought or not, I stuff them away in a special folder on my computer.

If you know the story of Soichiro Honda, founder of the Honda company, you might know that during WW2 he sent his workers around the city to pick up discarded refueling tanks that U.S. airman dropped after bombing the city to make their planes lighter for the trip home. Honda used the discarded tanks for raw goods to make his products. “Gifts from President Truman,” he called them.

That’s what these needy e-mails I salt away are, gifts from potential clients.

]]> By: Joe Orozco /2015/03/15/dont-let-an-invoice-be-the-last-thing-your-customer-sees-from-you/comment-page-1/#comment-715914 Mon, 16 Mar 2015 11:42:08 +0000 /?p=4807#comment-715914 Just yesterday I received an e-mail from a software vendor. It was nothing more than a reminder of my invoice and how it would appear on my credit card statement since so many people apparently can never make heads nor tails about the company name, and while not quite the extra mile on helpful instructions like you describe here, I appreciated the followup several weeks after purchase. It makes me think they’re listening to customers, albeit in a small way.

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